Plans & Tiers

Choose a Plan that Fits Your Data Mission

Each plan includes a defined number of Concurrent Working Agents, deployment options & support levels to match your operational needs.

Standard

For power users & small teams
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Concurrent Working Agents
3
Support
Standard
Deployment Options
Snowflake Native Application
Databricks Container

Enterprise

Built for multiple teams
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Concurrent Working Agents
Contact Us
Support
Enterprise
Deployment Options
Snowflake Native Application
Databricks Container
Customer VPC (AWS/Azure/GCP)
Custom & Embedded

Support Comparison

Response Time

Standard
Enterprise
P1 Critical
System Down
Standard
1 business day
Enterprise
1 hour
Resolution within 4 hours
P2 High
Key Workflow Blocked
Standard
2 business days
Enterprise
4 business hours
Resolution within 1 business day
P3 Medium
Partial Impact
Standard
3–5 business days
Enterprise
1 business day
Resolution within 3 business days
P4 Low
Minor Bug or Info Request
Standard
3–5 business days
Enterprise
2 business days
Resolution in the next release cycle

Services

Support Channel
Standard
Email
Ticketing Portal
Enterprise
Dedicated Slack or Teams Channel
Direct Engineer Access
Proactive Reviews
Standard
Enterprise
Quarterly Business Reviews
Led by Customer Success Manager

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